We have decided that it must be time to take possession of our lovely new home. The sure sign is the fact that you have run out of new cartoons for the faxes you send to us! Seriously, Doug and I wish to express our sincere appreciation for the beautiful home built by your company. We are proud to own a Mike Garcia house and we tell everyone who will listen what a great builder you are. It has been our dream for a long time to live on the water (or maybe I should say my dream), so our new home truly is a dream home for us. We entered into this process with a little trepidation because of the expense involved, fears about lack of professionalism/quality and the overall vast nature of the project, you and your staff quickly put us at ease with your attention to detail, professionalism, personal service, and honesty. From the design process to the small day-to-day details of actually building the house, we have had a great deal of support from all of you to help us along the way with the decisions which needed to be made. I would like to make special mention of several people who made the process work smoothly. First and foremost, I wish to compliment the excellent work done by Mike Mott. It has been a pleasure to work with him. His knowledge, attention to detail honesty, integrity, humor, and hard work have overwhelmed us. It was very comforting to know that Mike was overseeing our home on a daily basis, because I always knew that he would give the same attention to details that I myself would have done. He treated our home as though it were his own and communicated all aspects of the construction process in an efficient manner. I would ofen ask his opinion on how to handle a situation because I trusted his judgment. Mike is quite an asset to your organization. In addition, the assistance provided by you Ingrid, Robin, Kathy, and Dave Micsky was invaluable. Ingrid gave us direct access to you which provided an opportunity to get to know you better. You were actually the person who sold us on building a house with Mike Garcia Homes. From our first meeting, Doug and I felt an immediate rapport with h you. We trusted your experience and integrity and felt that we could always get a straight answer from you. When we had special requests/concerns (e.g., Brazilian cherry floors), you always did your best to address them. Nothing was ever immediately deemed impossible, but was always given careful consideration. We were a little concerned that we would not continue to interact with you directly during the construction phase; but Mike M. was great and you were never more than a phone call away if the need arose. Robin was extremely helpful with selections and I could always count on her help if I had a question or concern. Kathy did a great job tracking down suppliers and prices for us. I know that we were a “special case” as far as the number of upgrades we made and Robin and Kathy were instrumental in helping that process go as smoothly as possible. Even through the high number of change orders, everyone was always pleasant and helpful. Last but not least, Dave was our “the buck stops here” man. He was always accessible if Mike M. wasn’t available or if a difficult to solve problem arose. Dave was professional and knowledgeable and as I am sure you know (based on the number of years you two have worked together) he is also a great asset to your organization. This experience of building a custom home has been a pleasant one thanks to all of you. Building a home is a very important and personal matter for a homeowner and I always had the feeling that you and your staff have a full appreciation of how sensitive your customers are about the final outcome of our joint project. Thank you for allowing us to have fun and customize our home to make it truly ours. Thank you for your attention to detail and your professional staff; but most of all we can’t thank you, enough for building us a beautiful quality home. Best wishes for the future and may God Bless and Protect you and your loved ones!